Refund policy
Return, Exchange & Refund Policy
At Uphaar Ethnic Wear, we take great care in selecting, checking, and packing every product before it is dispatched. Our aim is to provide you with a smooth and satisfying shopping experience while ensuring that every order reaches you in the best possible condition.
If, for any reason, you are not completely satisfied with your purchase, please review our Return, Exchange & Refund Policy below.
Eligibility for Returns & Exchanges
We accept return or exchange requests in the following circumstances:
- The product received has a genuine quality or manufacturing issue.
- An incorrect product has been dispatched from our end.
- The product received is significantly different from what was ordered.
- The product does not meet your expectations, subject to the eligibility conditions mentioned below.
All return and exchange requests are subject to inspection and approval by the Uphaar Ethnic Wear team.
Return / Exchange Request Timeline
Any request for a return or exchange must be raised within 72 hours of receiving your order.
To raise a request, please contact us with your order number and relevant details at:
Email: info@uphaarethnicwear.com
Phone / WhatsApp: +91 97797 37397
Requests received after the specified period may not be eligible for return or exchange.
Unstitched Products
As our primary collection consists of unstitched ethnic wear, customers are requested to carefully review the product details, fabric information, measurements, colours, and other specifications before placing an order.
Once an unstitched product has been cut, stitched, altered, washed, worn, damaged, or otherwise modified, it will not be eligible for return or exchange.
Defective, Damaged or Missing Products
Every order goes through quality and order checks before dispatch.
We strongly recommend recording an unboxing video from the moment the package is opened, especially in case you need to report:
- A damaged product
- A defective product
- An incorrect product
- A missing item from the package
An unboxing video helps us verify the issue and process your request more efficiently.
Uphaar Ethnic Wear reserves the right to request photographs, videos, packaging details, or other supporting information before approving a return or exchange.
Product Condition & Packaging Requirements
To qualify for a return or exchange:
- The product must be unused and unwashed.
- The product must not have been stitched, altered, cut, or modified.
- All original tags must remain attached.
- Original packaging must be retained.
- The product must be returned in the same condition in which it was received.
Products that do not meet these requirements may not be accepted.
Exchange Process
Once the returned product reaches us, it will undergo a quality inspection.
After the product successfully passes our quality check, an eligible exchange will generally be processed within 2–3 business days, subject to product availability.
If the requested replacement product is unavailable, our team will contact you regarding the available alternatives.
Return / Exchange / Cancellation Approval
After a return, exchange, or cancellation request is received, our team may take up to 2 business days to review and approve the request.
For defective, incorrect, damaged, or missing products, we may verify the request against our order and dispatch records before approving it.
Submitting a request does not automatically guarantee approval. All requests remain subject to the conditions mentioned in this policy.
Refund Process
For eligible prepaid orders, refunds will be initiated to the original payment method after the returned product has been received and successfully passed our quality inspection.
For eligible Cash on Delivery orders, our team may request your bank account details or other required information to process the refund.
Once approved and initiated, the refund may take several business days to reflect in your account depending on your bank or payment provider.
Sale & Promotional Products
Products purchased during a sale, discount campaign, special promotion, or promotional offer may not be eligible for a refund unless the product received is defective, damaged, or incorrect.
Where applicable, a one-time exchange may be offered subject to:
- Product availability
- The product being unused and unwashed
- Original tags remaining intact
- Original packaging being retained
- The product not having been stitched, cut, altered, or modified
If an exchange product is unavailable, our team will communicate the available resolution.
Same-Day Delivery in Chandigarh
Same-day delivery is available for eligible orders within Chandigarh, subject to service availability and successful order confirmation.
Products delivered through our same-day delivery service remain subject to the return and exchange eligibility conditions mentioned in this policy.
Customers requesting a return or exchange for a same-day delivery order must contact us within 72 hours of receiving the order.
Availability of same-day delivery may vary depending on the delivery location, product availability, order timing, and operational feasibility.
Reverse Pickup
Where reverse pickup service is available, you may request a pickup by contacting us at:
Email: info@uphaarethnicwear.com
Phone / WhatsApp: +91 97797 37397
Reverse pickup availability may depend on your delivery location and courier serviceability.
Where reverse pickup is unavailable, the customer may be required to send the eligible product back to the return address communicated by our team.
Please do not send a product back without first contacting us and receiving confirmation for the return or exchange.
Need Assistance?
For any questions regarding returns, exchanges, refunds, damaged products, or your order, please contact us:
Uphaar Ethnic Wear
Email: info@uphaarethnicwear.com
Phone / WhatsApp: +91 97797 37397
Our team will be happy to assist you.